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What can I do?
I purchased an item on Aug 4th, it showed a label had been created on the 5th and item should arrive by Aug 13th, the latest. Mind you still there was no tracking info just that a label had been created. I reach out to the seller and the seller replied that they were on vacation and they will ship it as soon as they get back but I needed the item for my vacation , which i'm on my way too as I write this. When I found out the item hasn't been shipped yet I asked for a refund and to cancel the order as I would no longer need the item when it finally did arrive and my request was declined and the item was just shipped and now has tracking info. I ordered the item on the 4th of August and reached out to the seller before she shipped it 11 days later, mind you. Any suggestions on what I can do next would be greatly appreciated.
penguins_dont_fly
Mentor1 year ago@1stopclearanceshop
If the order does not arrive by the last estimated delivery date, you can open an "Item Not Received" claim.
You can open the claim 1 business day after the last estimated delivery date (and you have 30 days past the last estimated delivery date to open the claim)
Follow the directions on this page:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
1stopclearanceshop
OP1 year agoI tried to open a claim but it said to get in touch with the seller.So I did and that's when the seller declined.
penguins_dont_fly
Mentor1 year ago@1stopclearanceshop
A seller cannot decline an MBG claim. eBay policy overrides a seller's policy. You are covered by the eBay Money Back Guarantee
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
Open the claim using the directions that I gave you in my previous answer above.
Do not let the seller stall you or talk you into closing the claim (or sending a replacement). Open the claim and the seller will have to prove that the item was delivered to you on time and as described.
If, after 3 days, the seller has not responded to the claim, you can ask eBay to step in and refund you.