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What are your options as a seller when an item is delivered damaged
What is best way to handle damage
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Locked
Discussions in this board are limited to the original poster and Community Mentors
What is best way to handle damage
disneyshopper
Mentor1 year agoAsk the buyer for photos of the damaged item, the inner packaging, the outer packaging, the shipping label. Have the buyer file a Returns Request for Item Not as Described. You will fully refund the buyer if you do not want the item back. You can then file an insurance claim with the carrier, uploading the photos the buyer sent. If you want the item back, you accept the request and provide a prepaid shipping label for the item's return. When you get the item back, you have 2 days to refund the buyer.