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website won't accept my ship to information
I enter my country, street address and phone number, and it's correct, but it won't accept it. What do I do now?
5 comments
house*of*paws
Mentor1 year agoHi @ric-648750
You just registered today. Your country is showing as the United States.
What country are you trying to enter?
ric-648750
OP1 year agoU.S. is where I am. On the screen that says,
Complete your account info
To continue, we need your contact information
and I put in my street address and phone number, and then click on "continue", nothing happens. NOTHING, it just stays there, with no apparent way to proceed. (Even if I scream at it.) Then I give up.
comics-scifi-collectibles
Mentor1 year ago@ric-648750 Sorry I misunderstood when you said Country....
Have you tried a different browser? Do not use a VPN. Turn off any ad blockers.
If those steps don't help then you will need to contact eBay customer service
I recommend asking your question here first then if we can't help you I can give you the best contact method depending on your problem. We are experienced buyers and sellers and know eBay's policies and procedures.
Or if you prefer>>
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
ric-648750
OP1 year agoThanks very much, it worked with a different browser w/o an adblocker.
comics-scifi-collectibles
Mentor1 year ago@ric-648750 Are you trying to change your Profile address? The profile country can not be changed.
If you are trying to enter a international address for delivery be aware that eBay is not allowing shipping to these countries>
Barbados, Belarus, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela
You can update your shipping address at checkout OR on this page>
https://accountsettings.ebay.com/uas/addresses
If you chose to use your own Package Forwarding service then you will not be covered by the eBay Money Back Guarantee if the item is not as described or is lost in shipping after leaving the US even if it arrives and is not the same item or defective.
The item was sent to another address after original delivery
Covered:
Not covered: