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We have Tax Exempt status, still being charged Taxes, wasted HOURS with agents
Hello,
Have any of you had an issue with the Tax Exempt status?
Our company, this Ebay account, has been accepted as tax exempt according to EBay, but are still being charged taxes.
We received the email stating we are tax exempt, and every agent says we have tax exempt status, but we are still being charged the taxes.
The agent, every time, checks the items in the cart and says "you're correct, you shouldn't be charged taxes for this item".
Then, every time, they say they send some email or send the info on to the next person, and that "it's an IT issue" or something along those lines.
But after hours being on the phone, or hours sitting with the chat agents, and still no progress with the issue.
Every time they re-ask the same questions, info I already told them, or they could see in the chat log.
I then re-submitted all the tax exemption documents and stated in the notes that we're still being charged and today I received an email stating:
"We have reviewed your documentation and need additional information in order to process this request. Please follow up with the following action(s):
Already exempted. No need to do anything further."
I have no idea what to do, is there any email or phone number I can call to resolve this?
The can just keeps being kicked down the road with whoever I can get a hold of.
Thank you for any help.
