We had a concern with the buyers account

Question

Hello, was hoping someone could provide context to this. Received an email about a buyers account who purchased something last month. While the order was paid for and delivered, ebay has now canceled it and gave me back my fee. Is this normal? Or should I reach out to revive my item back since it canceled?

eastlaneave · Answer

@murrdablur72

eBay removes buyers and sellers from the platform for violating policies (inappropriate behavior)
When they do that, they remove the transaction from history, which cancels the sale.

You've got the buyer's money, so all is well.