Watch shipped from the authenticator arrived damaged, what now?

Question

I had a vintage watch delivered to my buyer from the "Authenticator" damaged and not running. It was running perfectly at the time of shipment. What recourse do I have as the seller? I shipped it fully insured via USPS to the authenticator. Is my insurance voided because the authenticator passed the item and shipped it forward? Very frustrating.

krazzykats · Accepted Answer

No, you should be covered since it already passed through authentication. Have your buyer open a return request.Authenticity Guarantee for Watches | eBay.com

comics-scifi-collectibles · Answer

@rusticator02 eBay should refund the buyer for the damaged item as they are the shipper for the Authentication Hub to buyer leg of the sale.

I recommend contact customer service on social media.

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