Watch purchased from Dubai hasn't arrive

Question

The fedex tracking has been showing left Memphis for a week. I Also haven't heard back from the seller. Im assuming it was lost in transit but I haven't been able to get any help with this from ebay nor the sellerâ€¦

inceptions · Answer

Hi @jun_aju_ughazlm

Here's what to do...

Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.