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Was sold a counterfeit item; asking for money to be returned now seller is non-responsive
Hello, I purchased a bag listed as a "New With Tags" Patagonia bag and when the zipper immediately failed, I sent it to Patagonia to be repaired. I was told that this is a counterfeit item and it was retained as part of a large investigation. I have asked the seller to refund me for selling a counterfeit item, as I did not get what was advertised. First, the seller asked for the order number, which I gave, then proof of counterfeit from Patagonia. Now, the seller has become non-responsive and I am still out the money I am owed.
Ideas?
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