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Warrenty issue with a DJI Product
Mid 2025 I purchased a DJI RC 2 Pro Controller on e Bay . After registering and using for several weeks I had trouble starting up and accessing the DJI fly app. My first contact was with DJI directly to have it returned for repair or replacement. DJI opened a case number said they would let me know when parts or replacement units would be available. I checked back with them several times over the next several months and in December 2025 DJI sent me a pre-paid label to return the Controller. Once they received it I was told I would have to pay more they $1,000.00 to have it repaired indicating it wasn't covered with their warranty policy. DJI said their Warrenty would not cover a product coming from China directly. I purchase this item from a company in Washington State here in United States. DJI said I needed to work with the company in Washington. Attempting to do that they will not respond to any of my attempts to communicate with them.
Do I have any options with e bay to get a refund or replacement?
