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Warranty through seller, can ebay back that up?
Bought an iPhone around Christmas '24, the product page says it has a 2 year warranty from the seller (not ebay refurb). I didn't get any coverage info with the item nor was I required to register in any way. I contacted the seller shortly after recieving it. They assured me the warranty was in effect. Now the phone has a major problem. I've messaged the seller, but have not gotten a reply. It has been less than 24 hours at this time, but I'm already worried that they won't honor it. Does ebay back me up in cases like this?
1 comment
eburtonlab
Mentor1 year ago@jbaumgarten
If you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.