warranty not honored

Question

Purchased a motorola razor cell phone in September 2025. After 6 months the phone is unresponsive. Received a one year warranty on this item when purchased as part of the deal. Tried to pursue an answer from the Seller the warranty company and the manufacturer with no satisfaction. Where do I go from here?

anthonricott0 · Answer

Thanks for the insight, Unfortunately the warranty that came with the device {which I thought was important and is why the decision was made to purchase} was not worth anything. Anything that comes with a warranty from Allstate is a scam and e-bay should not allow this. I suppose there is not much that could be done at this point. Thanks again.

eburtonlab · Answer

@anthonricott0

If you purchased a third-party warranty, contact the warranty service directly.

eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.

Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.

A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.

You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.