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Warranty not being honored
I purchased an automotive item 9 months ago that no longer works. In the item Description it states it has a 24 month warranty. The seller has been giving me the runaround first they couldn’t find the purchase. Then they found the purchase and asked me to go through a different email address to request the refund. I got no reply from the email I sent so I went back on contacted the seller and now they’re not replying. It’s been 12 days now since I started to request a replacement part. It’s outside of eBay‘s own return policy, so I’m not sure if they will help. Since it’s been more than 90 days, the automated eBay response team is unable to find my purchase through my purchase order number. I don’t know what to do next.
