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Warranty issues
I bought a part (clutch kit) that has a 7 year warranty listed in May 2025. I started install in August. Part would not fit right and bearing separated out of clutch. Tried contacting seller (at-zpeng) who never responded until I opened a"did not receive" request 2 weeks after messaging. Ebay refusing to help, saying contact seller and there is nothing they can do. I was hoping they could help resolve this issue since it's their platform that sellers are scamming buyers. I keep getting a message from seller saying "please be patient as we are working with supplier", then one that said "since it is after 90 days we can't give you a refund". I have repeatedly told the seller I just needed it replaced under warranty or manufacturer contact so I can get it warrantied. It has been 2 months of the car sitting on the hoist waiting for parts to repair. Any advice
eburtonlab
Mentor11 months ago@chriforu_0
If you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.