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Warranty
I brought one of those Vsee box on July 5 now in the box is not working properly. It keeps telling me that there’s no Internet connection and it keeps going out before that it was not appearing with my remote control.
I contacted the buyer. They sent me a new remote control, but the boxes still have issues and now and they will not return any of my messages. I would just like to return the box and get a new one. Any suggestions?
1 comment
eburtonlab
Mentor3 weeks ago@te_35657
If you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.