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Question

Bought item off eBay, delivery date has passed. Trying to track package, says thereâ€™s a problem. Trying to find original listing and itâ€™s gone. Typed in order number, per printout from PayPal and says there is no order. Seller info says eBay commerce inc. so I donâ€™t know who seller really is and canâ€™t get past ai representative to speak to real person as it doesnâ€™t understand

disneyshopper · Answer

Go to your Purchase history. Make sure you have selected Last 60 days. If you DO NOT see the order, it's possible ebay removed the seller. You can contact ebay customer service.

Here's how to contact eBay general customer service:

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST

comics-scifi-collectibles · Answer

@guil_te It sounds like the item was purchased not logged in to your account.

If you made the purchase as a guest ( not logged in to your eBay account) it will not be in your purchase history.

LOG OUT of your regular account and follow these steps to access the Guest purchase information.

To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

If you don't have that email, you can request another copy of the order confirmation email on this page ( Do NOT log in to your regular eBay account) :

https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035&st=

Once you have the email, you can follow the process on the above page to talk to the seller.

You can also open a return request (to get a return label) OR report that the item has not arrived when it's at least one day past the last estimated delivery date.

1) Select View order details in your order confirmation email.

2) Select Return item OR report that the item has not arrived

3) Select your reason for the return if returning an item and select Next.

4) You can add a message to the seller and also upload up to 10 photos showing the item's condition if you are returning an item

Here's how to contact eBay customer service if you need help starting the refund request:

eBay agents are working from home so you have to request a call back or live chat.

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request a call back

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay

https://www.facebook.com/ebay