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Want to remove negative feedback from buyer
I need help from this rediculour feedback from buyer.
I sold an item and left it in my house mailbox expecting to be picked up by USPS. After a few days the buyer informed me that the mail status is not changing. I thought the package had been lost and issued a full refund. A few days later I found it still in my mailbox. Probably the mailman did not see it. I have contacted the buyer again to see if he or she is still interested. There was no response and this week I see a negative feedback from buyer saying "Instead of sending items, seller reposted". Buyer never responded to my question or any followup quesitons just this feedback. I never reposted it. Total lies.
I have asked Ebay to remove it. This is what Ebay left to my request.
Status:
Feedback not removed
Due to a technical issue, we were unable to complete your request. Please contact Customer Service for additional help.
Ok. I am not sure how to contact Customer Service. I called multiple times Ebay customer support to hear 'outside business hours'. What the. I called "business hours" today 12pm EDT. What is Ebay business hours? So frustrated. I tried to contact the buyer and asked to 'revision feedback'. No response so far. I have been Ebay member since 2000 with close to 700 100% feedback. Never experienced this type of lies.
Please advise.
mega-ma-roo
·3 years agoYou can request to have the feedback removed here. Let them know you refunded the buyer.
https://www.ebay.com/sellerhelp/feedback