WANT TO MAKE MY BUYER HAPPY!

Question

I SOLD A BOWL AND IT ARRIVED TO THE BUYER ALL BROKE UP. SHE TOOK PHOTOS RIGHT AWAY, HOW DO I GET THE MONEY BECAUSE E-BAY SAYS THEY WILL COVER THE ITEMS UP TO 100.00 HOW DO I GET MY MONEY BACK ? OR DO THEY PAY MY CUSTOMER (THE BUYER). DIRECT". THANK YOU IN ADVANCE, MARY

rfmtm · Answer

If you do not want the item back you refund the buyer, but have the buyer hold on to everything if the carrier wants to inspect it.

Then file a claim on USPS.com and other info asked for and include the photos the buyer sent you. If damage to the outside of the box, especially if there is a note from the delivery person. Be prepared for it to initially be denied or a request made to have the buyer take it to the post office.

jacbarcollectibles · Answer

eBay does not cover the items. The shipping carrier may cover damages if there is insurance on the package. Most carriers will offer insurance up to $100 depending on the class of service. Keep in mind that the shipping carrier will make the decision about the claim and in most cases they will say the item was not packaged properly unless the actual outer packaging is heavily damaged.