Locked
Discussions in this board are limited to the original poster and Community Mentors
Want to cancel order, ebay doesn't let me.
I accidentally bought a shirt in the wrong size: https://www.ebay.com/itm/156914858475
Seller doesn't respond & I can't cancel the order on the website for some reason.
3 comments
mr_lincoln
Mentor11 months agoHi @yiran
Buyers cannot cancel purchases and for good reason. Sellers have to cancel transactions and you will have to message the Seller and ask them to cancel.
Sellers do not have to cancel just so you know but smart ones will to avoid issues down the road.
yiran
OP11 months agoAs a buyer I have cancelled purchases several times over the years, unless that has changed. Seller is not responding....
comics-scifi-collectibles
Mentor11 months ago@yiran A buyer can only REQUEST to cancel. A seller can accept or decline.
"If the seller declines your cancellation request, or if they've already shipped your item, you'll need to wait until you receive the item and then request a return. If your order wasn't canceled and you haven't received the item, you can report that the item hasn't arrived once the estimated delivery date has passed.
You can find more information in our Order cancellation policy."