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waiting for refunded item to return back to me
i refunded a customer and sent the shipping label to them. it has been 18 days and still no return back to me. what is the requirements for the buyer to return the item?
3 comments
mudshark61369
Mentor1 month ago@strobe1us ,
The way the returns process works is you send the buyer a return shipping label and refund them AFTER you get the item back. By refunding the buyer before you get the item they do not have to return the item. Open the link below to find out how to deal with a return.
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
strobe1us
OP1 month agoi knew that but i guess i was being trustful in this case
mr_lincoln
Mentor1 month ago · EditedHi @strobe1us
-In the future you WAIT for the item to be returned before you refund the customer
-If the refund was issued through an eBay claim or you worked out the return with the Buyer and sent the label you still need to wait to get the item back before you refund.
-If you refunded through the eBay claim eBay views the transaction as complete and the Buyer is under no obligation to return the item
-Depending on the Buyer's experience they may know how things work and took advantage of you.
-You can certainly try reaching out to eBay but again, depending on how the return was handled there is nothing they can or will do.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4. Type AGENT (you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST