waiting for item that has not been shipped

Question

I need help with a purchase I made more than a week ago, and the seller still hasn't shipped it. Furthermore, they haven't responded to my inquiries about when they will ship it. I would appreciate being able to contact a customer service representative to get help with this. This is the first time this has happened to me on this site, and the experience has been not only traumatic but also awful.

comics-scifi-collectibles · Answer

@zorjim62 I understand your frustration however an agent can not force a seller to ship OR help with a refund until after the item is late arriving.

Sellers can have handling times of 0 to 40 days. They just have to make sure that the item arrives by the last estimated delivery date stated on the listing.

The tracking is for the sellers protection to prove delivery. You are covered by the eBay Money Back Guarantee.

Sorry your purchase didn't go smoothly. Here's how to get your money back.

Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date .

You have 30 days from the last estimated delivery date to file a refund request on eBay.

Select your item on this page to start a refund request:

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=

4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.