Voided shipping label

Question

The seller voided my shipping label and I can't reach anyone for help

disneyshopper · Accepted Answer

You are at UPS with the package? I thought you are the buyer, and you stated the seller voided the label? Are you trying to return the package to the seller? If the seller has already refunded you, then it sounds like s/he does not want to pay for the shipping to get the item back. Please clarify with details.

comics-scifi-collectibles · Answer

@be-73416 If you have not already been refunded for the item then you will need to contact customer service. Social media is the best option. Let them know that seller did NOT provide a VALID return label.

Here's how to contact a general customer service agent:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

OR Contact customer service on social media using a PRIVATE message>

https://www.instagram.com/ebay/

6-6 Pacific Time M-F

lady_madonna · Answer

Are you trying to return an item and the seller voided the return shipping label?

disneyshopper · Answer

Do you know why the seller voided the shipping label? If the seller realized the shipping is actually more than was charged, that could be the reason. However, the seller is responsible for inputting accurate information so the shipping charge will be correct. S/he cannot ask you to pay more than is shown on the listing.