eBay Community logo
    • Home
    • News & Updates
    • Buying & Selling
      • Buying
      • Selling
      • New to selling on eBay
      • Seller Tools
      • Shipping
      • Returns
      • eBay Advertising
      • Payments
      • Mobile Apps
    • Explore Categories
        • eBay Motors
        • Electronics
        • Collectibles & Art
        • Home & Garden
        • Clothing, Shoes & Accessories
        • Toys & Hobbies
        • Sporting Goods
        • Books, Movies & Music
        • Health & Beauty
        • Business & Industrial
        • Jewelry & Watches
        • Specialty Services
        • eBay Partner Network
        • Accessibility
        • eBay Developers Program
        • eBay Cafe
        • eBay Live
        • Community Mentors
      • Ask a Mentor
    • About
      • About the Community
      • Share Community Platform Feedback
      • Report eBay Technical Issues
      • About eBay
    • Community Events
      • Events
      • Seller Circle Hosts
      • Seller Circles
    • eBay Help
    All PostsDiscussionsBlogsIdeasQuestions
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
    Discussions

    Locked

    Discussions in this board are limited to the original poster and Community Mentors

    • Buying & SellingChevronRightIcon
    • Ask a MentorChevronRightIcon
    Voided Shipping Label
                     

    I recently sold a large order and I had to void a shipping label because it had the wrong return address. So I had to buy a new label. I got charged $230 total for both labels. It’s been about 2 weeks now and the shipment has already been delivered to the buyer. I got an initial email confirmation saying I successfully voided the label 2 weeks ago but so far I have not been refunded or heard any updates about the refund. I’m starting to get worried I’m not getting a refund and I can’t contact anyone at eBay to check on the status. Anyone able to help or provide answers? 

    kc2maui
    kc2maui
    133View listings
    Posted 5 months ago·Last reply 5 months ago
                                           
             
    2 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    evry1nositswindy

    evry1nositswindy

    Mentor5 months ago
    3454View listings

    You won't get a notification, but will see a credit in your payouts under shipping label.  The USPS is very good about sending refunds for voided labels.  They just wait until they're sure it won't be used.

                                           
    inceptions

    inceptions

    Mentor5 months ago
    27596View listings

    Hi @kc2maui 

     

    Don't worry...it takes about 21 days for the refund to come through from the carrier.

                                           
                                                                                     
    •                                                              
    •                                                              
    •