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Voided Label
I voided a label for a product I sold. I purchased a new one that was cheaper. This was 2 weeks ago, and I have not received a refund for the first label. I am now being charged $20 more for the label because of differing weights and dimensions. Why can’t they just take it out of what I already paid and return the rest? When will I get my refund?
3 comments
comics-scifi-collectibles
Mentor5 months ago@galam_7479. It takes about 21 days to receive a refund from the shipping carrier for a canceled label.
Did you ship the Saxophone with Priority shipping?
Or another method?
Let me know how you shipped and I can give info on how to dispute the surcharge.
The surcharge is most likely for dimensional weight because it's a large item.
galam_7479
OP5 months agoI shipped it with FedEx Ground Economy.
comics-scifi-collectibles
Mentor5 months ago@galam_7479. A tip.... always research the best shipping method for your item before you submit the listing.
You should never change the shipping method from what is stated on the listing without the buyers okm.
Here's how to try to dispute the surcharge:
Only eBay customer service can file the dispute since they are the Fed Ex customer. I recommend contacting CS on social media to ask them to do this. Keep in mind that Fed Ex does sometimes add incorrect surcharges but there are CORRECT surcharges that you can read about on the Fed Ex website.
Personally if I have an item that is too large or heavy to ship via USPS then I use UPS and buy the label from PIrateship.com. Pirateship helps with insurance claims and surcharge disputes. UPS does have a list of valid surcharges on their website too. UPS does not add surcharges as often as Fed Ex does.
Social media is the best way to contact customer service for this issue.
Here's how to contact eBay general customer service. ( I feel that it's ok to use this option since it does affect your bottom line.)
Click this link> https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814
Then Type PAYOUT In the chat bot box on the lower right.
Then AGENT after the bot responds. You might have to repeat those steps.
Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST