Locked
Discussions in this board are limited to the original poster and Community Mentors
Visa Business Credit Card rejected for seller fees – North Macedonia
Hello,
I am a seller from North Macedonia and I have a Business eBay account.
For almost two months I have been unable to add a payment method for my seller fees.
Previously, eBay Support told us that our Visa Debit card was not accepted and that we needed a CREDIT card. Following that advice, we specifically obtained a new Visa Business Credit card from Komercijalna Banka.
The new card is active and has already been successfully used for an online transaction.
However, when we try to add it for seller fees, eBay immediately rejects it with this message:
“Please ensure that the billing address you entered matches the address on the card.”
The business name, cardholder name and billing address are correct and match the information registered with the bank and on our eBay Business account.
We have contacted eBay Support several times, but we are only given the option to send an email and we have not received a response.
Could a Community Mentor please advise whether this is a known issue for sellers registered in North Macedonia, or whether this case needs to be escalated to eBay Payments/Technical Support?
We specifically need help with the card verification for sell
er fees.
Thank you.
Marijana
