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Violation on a Product
I hope somebody can assist me, I made a purchase on 12/29/2024 for a Stanely Tumbler, the order was placed and was informed should arrive by 1/8/2025. After this order was placed notice there was a violation on product placed. I never received the item; I sent a message and no response other than Ebay saying I should get the item by 1/8/2025. I responded back and said your message is several days passed this message being sent on 1/12/2025- Get another Ebay message saying I should hear back from the Seller by 1/17/2025. This item has still NOT shipped and nor has the Seller responded. I feel I have been SCAMMED and want a refund as Ebay has noted. Why do I have to continue to wait when this Seller has no intention of mailing the product or responding which was supposed to be a gift. I paid for something several weeks ago and still have no merchandise. Tried calling Ebay to speak to a live person and just get sent through an automated system. I don't buy a lot on Ebay, but in fact I did make 3 purchases the same night and already received my orders. Why do I have to be forced to get the help I need. This is very frustrating and really makes me think about making any future purchases. I need some help with how to proceed as its obvious I'm not getting a live person, this is very poor service to the Consumer. Thank you
comics-scifi-collectibles
Mentor1 year ago@sant20783 It sounds like you have a refund request open. Since eBay said that the seller has until the 17th that means that they will not force a refund before that date. You can ask eBay step in on the 17th from the request>
How to ask us to step in
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You can contact customer service but they usually can not over ride the refund system to force a refund sooner.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay