Locked
Discussions in this board are limited to the original poster and Community Mentors
very harsh, dishonest feedback we had
Recently we received very cruel, harsh feedback from a customer who claimed that the item we sent him was faulty and he binned it after replacing it with a new item. The point is, he bought the item in September but he waited to put that feedback until we gave him positive feedback last week! I rang him and asked why he never reached us for help, replacement, or refund in the first place, he just laughed at me. I explained to him how this harsh feedback affected us as a small company, he was just very ignorant and I hung off. The worst thing was eBay's judgment. I spent hours explaining the situation to the different reps and asked for a revision and everything but they said the buyer was right and not breaching any rules! It's simply like buying a kettle from a supermarket then binning the kettle and going back to the supermarket and telling them that the kettle was **bleep**!
Has anyone had a similar experience?
twinkling.smile
·2 years ago@sterlingdiesels
It's a glitch that you landed on the US site.
Here is your community: https://community.ebay.co.uk/t5/Member-To-Member-Support/bd-p/MemberToMemberSupport