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verifying you are human is not working
Before I can pay, it's asking me to verify I'm human. I do so properly but it keeps making me take the puzzle test over & over & over cycling even though I'm doing it correctly. I can't purchase my items till I get past this.
3 comments
eburtonlab
Mentor1 year ago@ram_1931
Repeated Captcha requests or failures might be a sign that your browser is having problems saving cookies properly, or else a sign of a network issue. Using a VPN or a hotspot, or certain kinds of privacy software might also cause some issues.
Make sure your browser is up-to-date and has JavaScript enabled (and not blocked) and that cookies are not being blocked:
https://www.whatismybrowser.com/
Try using a different browser or a private or incognito browser window and see if you run into the same Captcha issues. If not, try manually erasing just your eBay cookies in your original browser.
Try an alternative link to sign in to rule out an issue with a particular link:
https://signin.ebay.com/ws/eBayISAPI.dll
Try temporarily disabling your ad blocker to see if that makes a difference.
If you are using a mobile browser, try changing to a different browser mode: mobile, classic or desktop. Try a desktop browser or a mobile browser in desktop mode.
Or try using the eBay app.
If you contact eBay directly, mention ALERT15299 to have your account added to the open ticket.
ram_1931
OP1 year agoThank you. It worked. I do use VPN. Don't know how to do all the things you said to try, but your link DID work & I'm back in!
eburtonlab
Mentor1 year agoYou are very welcome -- glad you were able to find something that worked for you!
Thanks for following up.