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Verification is in process for over 2 weeks
Good morning,
I have an account that is in good standing.
I am trying to sell an item, but it will not let me.
It states verification is in process.
Any idea why this is not verified?
Thank you
John
4 comments
comics-scifi-collectibles
Mentor2 years ago@tunafloat Sorry that you're having problems with verification.
You will need to contact eBay customer service from #5 below but here are some tips that might help you.
Sometimes the problem is the checking account information was not set up correctly.
eBay won't tell what doesn't match for security reasons, this might be your problem.
1. Make sure that the ACH routing number is the correct one to use for deposits to your checking account. Sometimes banks have different ones for this type of deposit.
2 .The bank account must be a brick and mortar checking account, not a virtual one.
3. Your registered name and address on your eBay account must match your checking account and government ID exactly. You can not use a PO box for your registration but you can use it for your ship from and to addresses. You will need to provide you SS# or ITIN#
I had to add my middle name to my eBay account.
John B Doe is not the same as John Brian Doe.
You can confirm or update your eBay account information here:
https://accountsettings.ebay.com/profile
4. Enter your backup payment method for selling costs here: https://ppcapp.ebay.com/myppc/wallet/list
AND Select Manage under the method you want to use then select Preferred for selling costs.
5. Here's how to contact a eBay customer service Managed Payments Agent:
On a computer go to your Seller Hub Overview page and click on SUMMARY
https://www.ebay.com/sh/fin/summary
Next scroll ALL the way down to the lower right corner and click on the ? mark. Then you will see a pop up and a button that says " Have us call you"
tunafloat
OP2 years agoLooks like they removed the Have us call you option.
Any other ways of contacting them?
comics-scifi-collectibles
Mentor2 years ago@tunafloat. You can only access the ? Mark link using Seller Hub on a computer after you opt in to Seller hub.
Try this link general CS.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
tunafloat
OP2 years agoThank you, that link has the call back number!