Vendor will not refund my money after receiving the item back

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Summary: kp2nz is experiencing issues obtaining a refund from a vendor after returning an incorrectly shipped item. Despite communication attempts and providing required details, including an order number and shipping label requests, the vendor has not issued a refund nor provided updates after acknowledging the return. kp2nz expresses frustration and indicates a willingness to escalate the issue with eBay if not resolved promptly.

On July 11, 2026 my item purchased from a vendor was received by that vendor using a USPS label that he sent to me days earlier.

It has been a week now and he has stopped responding to me with updates and has not been communicating in good faith with me.

I need help getting my refund, please help.

Thanks, Ken Peek

ebay name: kp2nz

Below is a copy of our ebay message exchanges:

Jun 27, 2026

Hello Seller. Your package arrived today and I did receive the DeWalt DCF900 as advertised. Instead, I have a DCF887 which is not a 1/2" drive. I am not happy with this drive and do not want to keep it. Can you send me a DCF900?Thanks,Ken Peek

Jun 28, 2026

Dear Buyer,I sincerely apologize for this situation and any inconvenience it has caused.Please allow me to explain that this issue occurred due to a problem with the courier company, and it was beyond my control. However, I take full responsibility for assisting you and resolving this matter.Your satisfaction is very important to me. Please let me know what you would like me to do or what solution would make you happy. I am more than willing to work with you to find the best possible resolution.I am waiting for your reply and look forward to resolving this issue as soon as possible.Thank you for your patience and understanding

Hello seller,As I mentioned in my last message, I do not want to keep this tool. Please send a prepaid label and I will return it to you.If you have a DCF900 I would like to receive that. Will do do this?Thanks,Ken Peek

Please ignore previous message that I sent 1 hour ago.Please just send me a prepaid shipping label and I will return this item to you. Then please refund me the money I paid you.Thanks, Kenneth Peek

Dear buyerkindly share order numberThanks

The order number is 07-14788-74156.Thanks, Ken Peek

Jun 30, 2026

Dear buyerkindly Share picThanks

Jul 2, 2026

Here is a pic of the tool you sent me. I am ready to send it back as soon as you send me a pre-paid shipping label. NO MORE DELAYS.thanks, Ken Peek

Dear Buyer,I sincerely apologize once again for this issue. Unfortunately, this happened because of a problem with the courier company, and I am truly sorry for the inconvenience.I am a small business owner, and I work day and night to provide the best possible service and keep my customers happy.Please let me know how you would like to resolve this matter. If you would like to return the item, I can provide a return label. If you prefer another solution, I will do my best to fix the problem and make things right for you.Thank you for your patience and understanding. I look forward to your kind reply.Best regards,

Jul 15, 2026

You should have received the drill I returned to you last week. Can you please now send me my refund?Thanks, ken

Jul 16, 2026

Dear Buyer,I hope you are doing well.Could you please share your order number? It will help me locate your order and assist you as quickly as possible.Thank you. I look forward to your reply.Best Regards

Dear Seller,

You do realize that I sent you the oder number previously. All you needed to do was scroll up a few messages to find the order number which I did and copy here now to fulfill your unnecesssary request: THE ORDER NUIMBER IS 07-14788-74156.It seems to me that instead of just refunding this erroneous mistake that you made (or your shipper made), you just send me an additional email requesting information that you already have access to.This does not help you with your reputation as a seller on Ebay. Maybe you should consider a different job.SEND ME A REFUND IMMEDIATELY, BECAUSE MY NEXT COMMUNICATION WILL BE WITH EBAY AND I WILL OPEN UP A DISPUTE!!!!!Sincerely, Ken Peek

Jul 17, 2026

Dear Buyer,Thank you for sharing this information.Please allow me some time to check the return status. I will update you as soon as possible. Once the return is confirmed, your refund will be processed promptly.Thank you for your patience and understanding.Best regards.