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Vase broken poor packaging
Ordered item-arrived broken and poorly packaged
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Ordered item-arrived broken and poorly packaged
golfingaddict
Mentor1 year agoYou are covered by the Money Back guarantee.
Open a return request and state the reason as "item damaged/broken" or the closest reason that matches.
The item is "not as described" because it is broken
Returns, items not received, and refunds for buyers | eBay
The seller has 3 days to respond to your request. They may ask you for photos. It is polite to offer them. IT is the seller responsibility to refund you in full and they must file any claims or insurance, not the buyer.
If the seller does not resolve the issue, you can ask eBay to step in.
You might need to return the item, but if you prove that it is broken, a reasonable seller will not require you to return it unless there is some value and hope that it can be repaired.
Returns, items not received, and refunds for buyers | eBay