I ordered two (identical) items, one of which was dead on arrival. I opened a return request to return one of the two items. Then, I messaged the seller to clarify that I want to get a replacement for the broken item rather than get a refund. The seller wrote, "Could you cancel your return? Then we will arrange to send a replacement for youasap. You don't need to return the bad one." I see that the return-cancellation page warns, "After you close a retur...

Valid or scam?: Seller says to close return request before they send, and I receive, replacement | Ask a Mentor

Valid or scam?: Seller says to close return request before they send, and I receive, replacement | Ask a Mentor | eBay Community