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USPS service is awful
I see a lot of sellers complaining about the incompetency of the USPS. Lost packages with no accountability or response seems to be the biggest one. I've had to refund dozens of items and absorb 100% of the cost because of it. To make it worse, when a case is opened, the USPS process is to have the destination post office call the recipient to say "I don't have have your package" Really? Thats the solution!? Of course if the local office had it, it would be delivered! Useless! Then to make it worse, they close the case without doing anything! No other business on earth would ever survive a day like that!! Ebay is probably one of the largest users of USPS and needs to make our voices heard. One little customer cannot make enough noise to change the world, but a million customers can. Time to start making noise Ebay!
wooden_flower
Mentor8 months ago@saltcar
It is not enough to file a missing mail report - you need to file an insurance claim. All services except media mail include $100 of coverage. I know this is not an answer to service issues, but unless they feel it financially, there is no incentive for improvement.
https://www.usps.com/help/claims.htm