USPS says package arrived and was put in lock box, but customer says they did not get it.

Question

Customer has filed a claim wanting their money refunded. And ebay has already paid me the money out since customer is saying this several days later. Now ebay says they have put a hold on my money. So, is this going to be a loss on my side even though USPS saying they delivered the package to a secured locker? And I am not understanding how to I communicate directly with ebay to discuss my side of this dispute?

Thanks in advance for your feedback.

comics-scifi-collectibles · Answer

@true-liberty You need to respond in the refund request with the tracking that shows delivery and you win the case.

Advise the buyer to check with their post office to see if they put it in the wrong box. THIS is not your problem to solve though.