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USPS package was delivered to correct address but buyer says he didn't receive it.
USPS package was delivered to correct address but buyer says he didn't receive it.
Do I have to go outside of eBay to create a "lost item" case with USPS?
2 comments
comics-scifi-collectibles
Mentor5 months ago@dflem50. If the buyer files a not received refund request respond in the case with the tracking that shows delivery to the address provided at checkout and you win the case.
You are not responsible for items stolen after delivery.
rfmtm
Mentor5 months agoTell buyer:
If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.
If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.