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Usps lost my package
How do I cancel the transaction and refund customers money without me losing money
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Discussions in this board are limited to the original poster and Community Mentors
How do I cancel the transaction and refund customers money without me losing money
wooden_flower
Mentor8 months ago@kayle-31
You are going to be out of pocket at least the shipping. If the item was over $100 and you did not increase the insurance, then you will be out of pocket that difference, too.
Ask the buyer to open a not received claim, then issue a full refund to the buyer. You cannot cancel once it is shipped, and you do not want to issue a refund from your sold orders - you will be charged with a seller cancellation which is worse than a not received claim.
After refunding the buyer, file a claim for the loss - https://www.usps.com/help/claims.htm