USPS loses a shipment or has it but doesn't deliver it.

Question

What do I do if the USPS has a shipment I sent out, loses it or has it for over a month and hasn't delivered it and now the buyer wants a refund.

an-57470 · Answer

@erges-33 wrote:
What do I do if the USPS has a shipment I sent out, loses it or has it for over a month and hasn't delivered it and now the buyer wants a refund.

You are responsible for delivery.

If the buyer opens a refund request, and if you cannot show proof of delivery, then you must issue a 100% refund.