USPS Ground Advantage is horrible

Question

I have waited literally weeks to receive an item sent within the same state.

Now I sold an item, eBay provided USPS GROUND ADVANTAGE, AND IT'S BEEN ALMOST 2 WEEKS and item still hasn't been received by buyer.

comics-scifi-collectibles · Answer

@greensedona This is not eBay's fault. The problem is the postal system that's being reworked.

When I see that a package is running late or "stuck" somewhere the first thing I do is sign up for text updates and let the buyer know that I am checking on the package and thank them for their patience.

If the package is 5 days late then I file a missing mail search for it.

I have had buyers tell me that they only were willing to wait longer for their item and not file a not received refund request because I kept them informed. I have had packages go on weeks long "walk abouts" in the totally wrong direction and never had a buyer file a not received case. I always thank buyers for their patience and assure them that they will receive their item or a full refund. My buyers are always willing to wait for the item.

IF a buyer DOES file a not received refund request you MUST refund them before eBay forces a refund from your account or you get a DEFECT and do not get your sellers fees back. Then if it is delivered later you can reach out to the buyer to repay you for the item.