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USPS delivery delays
USPS delivery has gone from bad to worse lately with many packages going to warehouses for sorting. The post master general has been making significant system changes that are redirecting mail to new sorting facilities and sitting there for weeks or more without being entered for delivery. I now have numerous purchases with delays over three weeks without a delivery update. One package made it from the state of shipping origin all the way to the distribution facility in my city to then be redirected to a sorting facility in Tennessee where it now sits.
This situation is due to quickly become a major problem for eBay buyers and sellers. Requests for refunds within the 30 day policy will skyrocket and ruin the eBay experience because the situation will only get worse while USPS continues to expand their changes.
comics-scifi-collectibles
Mentor2 years ago@su15orange I have been lucky and only had one package get stuck in this recent mess.
When I see that a package is running late or "stuck" somewhere the first thing I do is sign up for text updates and let the buyer know that I am checking on the package and thank them for their patience.
If the package is 5 days late then I file a missing mail search for it.
I have had buyers tell me that they only were willing to wait longer for their item and not file a not received refund request because I kept them informed. I have had packages go on weeks long "walk abouts" in the totally wrong direction and never had a buyer file a not received case. I always thank buyers for their patience and assure them that they will receive their item or a full refund. My buyers are always willing to wait for the item.
IF a buyer DOES file a not received refund request you MUST refund them before eBay forces a refund from your account or you get a DEFECT and do not get your sellers fees back.
If the package finally arrives then you can reach out to your buyer to repay you.