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USPS delays
I shipped an item on April 15th. The estimated delivery date is April 17-April 20. Unfortunately, the buyer has not yet received the goods. It exhibits "visible damage" and occurs late. This is something beyond the buyer's control. What should I do in this situation if the buyer gets frustrated and ask for a refund? I know the buyer has the right to get the money Back , but what about the damaged item that I lost because of USPS?
2 comments
wooden_flower
Mentor2 years ago@diversitybeauty
Do not refund the buyer until they open a claim. After you refund the buyer, file a claim at usps.com.
If the item arrives damaged, you will need photos from the buyer to attach to a damaged claim.
diversitybeauty
OP2 years agoI’ll wait until the buyer receives the item. Thank you for your response!