USPS damaged my customers box and ruined the ITEMS inside who is responsible for that?

Question

My package was damaged in transit to my customer and the (4) items were destroyed inside. I video record all items I sell aswell as sending photo to my customer once package is ready for shipping. Is it my responsibility to return customers payment if I did everything on my end to ensure I sent exact items I pictured on my page to them? Or is it usps fault and the customer needs to open up a claim with usps to resolve the issues?

lady_madonna · Answer

You are responsible for refunding the buyer. YOU need to file the claim with USPS since you are the shipper in order to be reimbursed for the damage if the package was insured.