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Urgent: Technical issue contacting seller for warranty claim H0417A0004039209
Dear eBay Support,
​I am writing to report a problem with Order H0417A0004039209, a car battery purchased on July 3, 2025.
​The battery has stopped working and is still within its warranty period. However, I am experiencing a technical issue where my messages to the seller consistently fail to send. I have tried different browsers but the problem persists.
​Because the seller is unresponsive/unreachable via your platform, I cannot exercise my warranty rights. Could you please:
​Fix the messaging issue for this transaction?
​Or, provide an alternative contact method for the seller?
​Or, intervene to help me get a replacement or refund?
​I have proof of purchase and can provide photos of the defective battery if needed. I look forward to your prompt response.
​Best regards,
Yingwei Shan
