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Urgent: Request for Full Refund Due to Wrong Address Shipping and Double Charges for Orders 15-1295
I am writing to formally report an issue with my recent orders from the seller APA. Below are the order numbers:
- Order Number: 15-12955-52626
- Order Number: 13-12957-12043
- Order Number: 13-12957-12042 (Same order, charged twice)
I have not received any of these items, as the seller shipped them to the wrong address. In addition to the shipping issue, I have been charged twice for the same order (13-12957-12043 and 13-12957-12042).
I have attempted to reach the seller multiple times without any response or resolution. This is unacceptable, and I request a full refund for all the items I purchased. The service I have received is extremely disappointing, and I trust eBay will assist me in resolving this matter quickly.
Please let me know how I can proceed to ensure I receive my full refund.
Sincerely,
Sobh Aziz
disneyshopper
Mentor1 year agoBuyers are responsible for keeping their SHIP TO address up to date. When a purchase is made, a buyer is shown the SHIP TO address on file. If it is incorrect, the buyer needs to click the CHANGE link and make the correction. If no change is made, ebay will send the seller the SHIP TO address currently on file.
Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back.
If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.
If you paid with a credit card, file a charge back with your credit card issuer.