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URGENT, need help today: Not sure how to handle buyers request
Summary: real427cobra seeks advice on handling a buyer's request for specific shipping conditions for a hard drive purchase. The buyer wants delivery during business hours, a signature, and an image of the delivery environment. real427cobra is unsure how to meet these demands, particularly the image requirement, and has already responded to the buyer without receiving a reply. eastlaneave suggests the buyer may be using a freight forwarding service and advises using carriers like FedEx or UPS, which often provide delivery photos, and to ensure delivery during business hours, require a signature, and add insurance.
Hi,
Below is a message I received from a buyer regarding the shipping of a new hard drive that he purchased from me (but first are my questions re: his request).
Are these unusual requests?
I dont know how to make sure it gets delivered during regular business hours.
I know I can ask for a signature but how do I get the recipient to provide an image of the delivery environment?
I've included my response to the buyer (shown below after their message) but I’ve not heard back.
What should I do now? I am supposed to ship this today!
Could this be something I should be concerned about?
Thanks for your help!
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BUYERS MESSAGE:
Hi
Please deliver this order during regular business hours and use the signature-upon-delivery service. The recipient should sign and provide an image showing the delivery environment. Without a signature, I will lose the purchased item. Additionally, please ensure that this HDD is new, sealed, and fully functional. Kindly pack it carefully, as improper packaging may cause damage. Thank you very much for your support
MY RESPONSE:
Hi, I can request a signature of course no problem. But I cannot ensure that the package gets delivered during regular business hours. Once it's picked up by the carrier I no longer have control over when it gets delivered. And there is also no way that I'm aware of to get the recipient to provide an image showing the delivery environment. It will be carefully packed. Please let me know how you'd like me to proceed.
Thank You
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real427cobra
OP2 weeks agoThank you very much for your help! I didn’t see the option for taking a photo. But I will use fedex and see if I can do that. I appreciate it.
eastlaneave
Mentor2 weeks ago@real427cobra
I suspect your buyer is using a freight forwarding service, which isn't unusual, but sometimes delivery can be tricky.
If you ship using Fedex or UPS, there should be a photo taken at delivery
It's more likely they will deliver during business hours (you can add a note)
Add signature required (they won't leave it after hours)
Add insurance to cover the value.
Let me know if you need more help.