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Urgent Issue: Seeking Resolution and Community Support for Dispute with Buyer
Subject: Urgent Issue: Seeking Resolution and Community Support for Dispute with Buyer
Hello eBay Community,
I'm reaching out to share a challenging situation I'm currently facing as a seller, hoping for advice or support from fellow eBay members and perhaps to raise awareness about this issue.
I have been a long-standing top-rated seller on eBay, priding myself on providing excellent service and maintaining a high standard. Recently, I encountered a problem with an order that has not only led to significant financial loss but has also impacted my seller account status.
Here’s what happened:
**Order and Shipping Challenges:**
I sold 30 cases of a product to a buyer. The preparation and shipping took longer than usual, which I communicated to the buyer, and they seemed to understand. Unfortunately, there was an issue with the shipping carrier, resulting in the package being returned to me. I quickly reshipped the order, but this caused an additional delay.
**Proof of Delivery Provided:**
I have proof that the reshipped package was delivered, including photos of the package at the buyer’s address. Despite this, the buyer stopped responding and opened multiple cases, leading to a full refund being issued to them by eBay.
**Current Situation:**
Although some defects on my account were addressed, there are still unresolved issues, including two defects that remain and a substantial financial loss. The entire situation has been distressing, and I'm considering legal action if it isn't resolved soon. I rely on eBay for my livelihood, and this issue has been devastating both financially and professionally.
**Seeking Advice and Support:**
I am sharing this in hopes of getting advice on how to proceed, particularly from those who may have experienced similar situations. How did you resolve such issues? Are there any additional steps I can take to appeal the decisions made?
I believe in the strength and support of this community, and I hope my experience can help others as well. Any insights or advice would be greatly appreciated.
Thank you for taking the time to read my post.
Warm regards
comics-scifi-collectibles
Mentor2 years ago@harvestexpress What kind of defects? Shipping OR did eBay force refunds?
Attempted delivery should count as delivered per eBay policy, so if it was returned to sender, that should not affect your shipping metrics at all.
Once it was returned to you I would have refunded the buyer if the mistake was mine and not due the buyer providing a bad address. THEN you relist and the buyer purchases again.
IF the buyer provided a bad address and that's the reason for return to sender then you refund the item price ONLY less shipping costs. OR if they still wanted the item then you have them send the money to your PayPal acoyunta to reship.
The best way to contact customer service in regards to any shipping defects is to contact customer service on social media as the agents are more experienced.
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/