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Urgent Escalation – Invalid/Unverifiable Tracking for Returned Item (Dyson Airwrap)
Hello,
I am following up on my prior escalation regarding a seller (High Class Mobile) who received my Dyson Airwrap Item #317534132715 by mistake and has not properly returned it.
The seller has now provided a tracking number; however, there are serious issues:
• The seller did NOT use the prepaid return label I provided
• The tracking number is not accessible to me through UPS
• I cannot verify the destination address of the shipment
• The tracking only shows vague movement (e.g., Oakland) but no confirmed delivery to me
Because of this, there is no verifiable proof that the item was returned to my address.
At this point, the seller is claiming the item was sent, but has not provided valid, accessible tracking or proof of delivery. Without confirmation of delivery to my address, the item must be considered not returned.
To summarize:
• Seller acknowledged receiving my $600+ Dyson Airwrap
• I provided a prepaid return label
• Seller ignored that label and used their own
• Tracking provided is not verifiable or accessible
• No proof of delivery to me exists
I am requesting eBay’s assistance in resolving this matter, as the seller has not provided valid proof that my property has been returned.
I can provide all supporting documentation, including messages and the tracking information provided.
Thank you for your assistance.
dryophelia
Mentor4 months ago@progress9622
Did you mean buyer?
There is no way to force this person to return the Dyson.
Had you realized, before delivery, that it was going to the wrong place, it may have been possible to intercept the package.
progress9622
OP3 months agoNo the item was accidentally sent as a return to a seller . The shipping labels were switched by accident. so thery received the wrong item.