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Urgent Complaint – Seller Cancelled Paid Auction Orders Without Valid Reason
Dear eBay Customer Support,
I am writing to report an issue regarding a seller, Probstein Auctions, who cancelled my orders after I had already made full payment.
I won two auctions on April 16 and April 17, 2026, and I paid in full on the same day for both orders. However, after about five days, the seller cancelled both orders without providing any clear or valid reason.
Order numbers:
12-14515-75881
09-14516-41000
As a buyer, I fulfilled my responsibility by completing the payment promptly. The seller’s decision to cancel the orders several days later is concerning and appears inconsistent with eBay’s seller policies.
I am concerned that the seller may have cancelled the transactions due to an unfavorable auction result. If this is the case, it would be unfair to buyers and undermine trust in the platform.
I kindly request eBay to:
Investigate this seller’s actions
Confirm whether this cancellation is recorded as seller fault
Take appropriate action if necessary
Thank you for your attention. I look forward to your response.
house*of*paws
Mentor4 months agoHi @lwk0819
I’m so sorry this happened. Unfortunately, eBay has no legal way to force a buyer to pay or a seller to ship.
eBay can only penalize members who don’t play by the rules. Your seller received a defect on their account automatically if they cancelled the transactions using ‘Out of stock’ as the reason.