Urgent: Account restricted after hack - Accessibility issue, cannot use phone support- | Ask a Mentor

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Urgent: Account restricted after hack - Accessibility issue, cannot use phone support-

Summary: tourngr2014 reported that their buyer account was hacked and, after regaining access, faced restrictions from the automated system despite submitting verification documents. They are unable to use phone support due to a mobility disability and language barriers, and are stuck in an email loop. They requested help from Moderators to expedite the review process as they have a pending offer. glorybells advised them to contact eBay’s Instagram account for assistance.

Hello,

My buyer account was recently hacked. I managed to regain access, but now the account is restricted again by the automated system.

I have already uploaded all the required verification documents, but the restriction is still active. I am in a big hurry because I have an active private offer that is about to expire, and I don't want to lose the item.

Due to a mobility disability and the fact that I do not speak perfect English, I cannot use the phone support ("Call Us") option that the system offers. I am also stuck in an automated bot loop via email that takes 2 days to reply each time.

Could a Moderator or Community Support team member please look into my case and forward it to the verification team to review my documents and lift the restriction?

Thank you in advance for your help.