Urgent

Question

Need advice from experienced eBay sellers.

My eBay account is still active and selling normally, and my funds show as “Available,” but payouts have been blocked for over 6 months.

The seller verification, payout details, bank information, phone number, and operational activity have all been under my identity and management. However, support keeps asking historical account questions from many years ago and says they cannot fully discuss the account with me.

There are no major buyer disputes, and the account is still functioning for sales — only payouts are not being released.

Has anyone experienced a similar managed payments or payout restriction issue? Were you able to get the funds released, and what escalation path actually worked?

Any serious guidance would be appreciated.

comics-scifi-collectibles · Answer

@retroboater818 That is very odd. This is the only advice I have>

You will need to contact eBay customer service for assistance from #3

However I recommend checking a few things as eBay will NOT tell you what doesn't match for security reasons. ( this might be your problem)

1. Verify that the name and address on your eBay account matches your checking account and government ID EXACTLY. I had to had my middle name to my eBay account so it would match my checking account and drivers license. You will need to provide your SS#. You can not use a PO box for your registration address as seller but you can use it for your ship from and to addresses.

2. Make sure the ACH routing number is the correct one to use for these type of deposits. Verify this with your bank.

3. Here's how to Contact Customer service

Click this link> https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814

Then Type Verify Checking account in the chat bot box on the lower right. (Do not add any additional information)

Then AGENT after the bot responds. You might have to repeat those steps.