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Upset Customer regarding Canada Customs fees
Hello!
First time posting. I have a buyer (I’m US they are CA) who was charged custom fees and is upset. She is claiming I changed the international shipping option (I did not) and stating that I changed carriers to DHL causing fees. The tracking is clear as day. Shows I printed a USPS label and sent to eBay hub as standard international shipping goes. I explained to her the process, and also explained that customs is not controlled by eBay.
She has sent me long messages demanding I refund her the fees or she’s reporting me and leaving negative feedback. (Note: she is a seller). I reported her and did a chat with customer service. Who confirmed it’s her responsibility.
My question: is there anything more I should or can do? I have reported her for threatening messages. No response or feedback from eBay. I blocked her and will await her negative feedback.
stuff4divas
Mentor2 years ago@mermaids.and.macarons sounds like u will have to wait and see, here is the complete info re buyer abuse>
https://www.ebay.com/help/policies/rules-policies-buyers/buying-practices-policy?id=4374