Upset at EBAY I need a # number to call you…

Question

The seller told me to cancel my order because she didn’t have the item . And she would give me a refund. Last week. And eBay said that it would take three days. And it’s been more than three days. I’m surprised that eBay hadn’t taken care of the problem..

disneyshopper · Answer

Buyers can only REQUEST to cancel a transaction. The seller is the only one that can file the cancellation. Since the seller was the one out of stock, the seller should have filed the cancellation for Out of Stock, but if s/he does that, a defect is recorded on the seller's account. That is why s/he asked YOU to ask for the cancellation. The seller has 3 days to respond. On day 4, or later, go back to the case and click the option to Ask ebay to step in, to force the refund.